Privacy Policy

At Creatorplace, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

Data We Collect

We collect information that you provide directly to us when registering or using the platform, including your name, email address, date of birth, country of residence, phone number, and profile details. We also collect: (a) social media account data — when you connect your social accounts, we access performance metrics associated with your account (such as audience statistics and content engagement data) in order to provide our services; (b) content you upload — including portfolio videos and campaign deliverables, which are stored on our platform while your account is active; (c) payment-related information — transactions and payout activity processed through our payment provider; (d) referral information — if you registered using a referral code, we store that association to administer our referral programs; and (e) usage data — information about how you interact with the platform, collected through analytics tools to improve the user experience.

How We Use Your Data

We use your information to: provide, maintain, and improve our services; match you with relevant campaigns based on your profile and performance history; calculate compensation offers based on your historical engagement and audience metrics; verify compliance with campaign requirements; process payments and manage payouts; communicate with you regarding your account, campaigns, and platform updates; administer referral and ambassador programs; and prevent fraud and ensure platform security.

Data Sharing

We do not sell your personal information. Creator profiles — including performance metrics, portfolio content, and campaign history — are visible to registered brands on the platform, as this is essential to how the service operates. We share data with service providers who assist us in operating the platform, including our payment processor (Stripe, Inc.) for handling financial transactions. We do not share your personal data with third parties for their own marketing purposes.

Third-Party Services

Our platform integrates with third-party services that may process your data in accordance with their own privacy policies. Key integrations include: Stripe, Inc. for payment processing — when you connect a payment account or make a transaction, your financial data is handled directly by Stripe; TikTok, when you connect your TikTok account; and Meta (Instagram/Facebook), when you connect your Instagram account. We also use analytics tools to understand platform usage and improve our product. We recommend reviewing the privacy policies of any third-party services you connect through our platform.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Authentication credentials for connected social accounts are stored in encrypted form. Uploaded files and content are accessible only through authenticated, time-limited links. No method of transmission over the internet or electronic storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may request correction of inaccurate or incomplete data.
• Deletion: You may request the deletion of your account and associated personal data.
• Portability: You may request a copy of your data in a structured, commonly used format.
• Objection: You may object to the processing of your data for direct marketing purposes.
• Review of automated decisions: You may request human review of any automated decision that significantly affects you.

To exercise any of these rights, please contact us at support@creatorplace.ai. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. We use session cookies to maintain your authenticated session and preference cookies to remember your settings. We also use third-party analytics tools that may collect information about how users interact with our platform, including session recordings and interaction heatmaps, to help us understand usage patterns and improve the product. This data is used exclusively for product improvement and is not shared for advertising purposes. You can control cookie preferences through your browser settings or through our cookie consent banner.

International Data Transfers

Our platform operates with infrastructure based in the United States. If you are accessing our services from outside the United States — including from Argentina, Uruguay, or Mexico — your personal data may be transferred to and processed in the United States. We implement appropriate safeguards to ensure that your data receives a level of protection consistent with applicable data protection laws.

Data Retention

We retain your personal information for as long as your account is active, or as necessary to provide our services and fulfill our legal and contractual obligations. If you cancel your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law (for example, financial and payment records may be retained for longer periods to comply with tax and accounting obligations). You may request deletion of your data at any time by contacting support@creatorplace.ai.

Minors

Our platform is not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information promptly. If you believe a minor has registered on our platform, please contact us at support@creatorplace.ai.

Automated Decisions

Our platform uses automated processes to perform certain functions, including managing campaign deadlines, calculating compensation offers based on performance data, and enforcing platform policies. These automated processes are designed to ensure consistency and fairness across the platform. If you are affected by an automated decision and wish to request a human review, please contact support@creatorplace.ai.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by sending you an email notification. The date of the most recent update is shown at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@creatorplace.ai.